Privacy Policy

South Bridge Dental Practice
Last Updated: April 2026

1. Introduction

South Bridge Dental Practice is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

South Bridge Dental Practice
2 South Bridge Street
Airdrie
Scotland
ML6 6JF

Phone: 01236 762751
Email: enquiries@southbridgedental.co.uk

Data Protection Officer: Dr Raghed Musleh

3. What Personal Data We Collect

We may collect and process the following information:

Patient Information

  • Full name

  • Email address

  • Phone number

  • Home address

  • Payment details

Website Data

  • Information submitted via contact forms

  • Booking details submitted online

  • Technical data such as IP address and browser type

4. How We Collect Your Data

We collect data through:

  • Website contact forms

  • Online booking systems

  • Direct communication via phone or email

  • In-person interactions at our practice

5. How We Use Your Data

We use your personal data to:

  • Provide dental care and treatment

  • Manage appointments and bookings

  • Communicate with you regarding your care

  • Process payments

  • Maintain accurate patient records

  • Comply with legal and regulatory obligations

  • Send appointment reminders and relevant updates

  • Send marketing communications where consent has been given

6. Marketing Communications

We may send you emails, SMS messages, or other communications regarding services, offers, or updates.

You will only receive marketing communications if you have opted in. You can withdraw your consent at any time by contacting us or using the unsubscribe option provided.

7. Sharing Your Data

We only share your data where necessary and with trusted third parties, including:

  • Practice management systems (Software of Excellence)

  • Payment processing providers such as Stripe

  • Regulatory or legal authorities where required

All third parties are required to respect the security of your data and comply with data protection laws.

8. Data Storage and Retention

Your data is securely stored on UK-based servers.

We retain patient records for a minimum of 11 years in accordance with professional and legal requirements.

9. Cookies and Tracking

Our website uses cookies and tracking technologies to improve user experience and analyse website performance. This includes:

  • Google Analytics

  • Facebook Pixel

These tools may collect anonymised data about how you use our website.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Restrict or object to processing

  • Request transfer of your data

To exercise any of these rights, please contact us at:
enquiries@southbridgedental.co.uk

11. Children’s Data

We provide dental care to patients under the age of 18. Where required, consent will be obtained from a parent or legal guardian.

12. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

13. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the
Information Commissioner's Office (ICO).

Website: https://www.ico.org.uk

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: enquiries@southbridgedental.co.uk
Phone: 01236 762751

Website: South Bridge Dental Practice